Home

Products

Support

Company

You may also click here to view some helpful PDF files.

If you need help installing the MathTimeProfessional fonts in a non-PCTeX program, click here.

If you cannot find an answer to your question on this page please click here to fill out a help request form.

Please check for the latest update before submitting a help request. To check for an update: make sure that you are connected to the Internet, run PCTeX, go to the "Help" menu, and check for updates. You can also download standalone updaters from www.pctex.com/update.

For additional TeX packages that can be automatically installed by PCTeXv5's Package Manager, click here.

• When PCTeXv5 loads, it displays an error and then closes
• PCTeXv5 Reader installed even though higher version was purchased
• How do I enter my product code
• Error message about SetInsertionMode and ptispecial.dll
• Scaling text and equations that have been exported as exported PS, EPS, and AI files
• Updater or Package Manager has trouble connecting to server
• Error message about "SHGetSpecialFolderPathA"
• Using JPG, PCX, TGA, and TIF files in PCTeX
• Using directories with spaces
• Message "Warning: could not find config.ps" after multiple typesets
• Using EMF figures in PCTeX
• Increasing memory in BibTeX
• Using the hyperref package with PCTeX
• Silent installation of PCTeX

You may also to consult the following helpful PDF files which can be read with the free Adobe Acrobat Reader (click here to download):

BTXDOC.PDF

BibTeXing: Documentation for BibTeX.

BTXHAK.PDF

Designing BibTeX Styles: Documentation on designing your own BibTeX styles.

MAKEINDX.PDF

Documentation for MakeIndex.

MULTI.PDF

Using graphics in the multi-column environment by Anita Hoover, consultant for Personal TeX, Inc.

PCTeXv5 Reader installed even though higher version was purchased.
How do I enter my product code?

Error message about SetInsertionMode and ptispecial.dll.

Scaling text and equations that have been exported as PS, EPS, and AI files.

Updater or Package Manager has trouble connecting to the server.

You may test basic connectivity to our server by pointing your browser to http://www2.pctex.com. If you see the CTAN site, you know that there are no network issues preventing the communication from outside your computer to Personal TeX. However, a personal firewall could be blocking the updater from reaching the outside net. Read on for details:

Aggressive firewalls may prevent outgoing connection from your computer, as they can be configured to disallow connections from programs not explicitly permitted to contact the network. While this is useful to prevent "SpyWare" programs and such, it can inadvertently block PCTeX from contacting the updater site.

The attempted connection will have the following characteristics. Please see your firewall program's documentation for how to configure your firewall.

Program: updater.exe (located in your pctex installation dir)
Remote host: www.pctex.com and www2.pctex.com
Remote port: 80 (HTTP)

Program: pctexv5.exe (located in your pctex installation dir)
Remote host: www.pctex.com and www2.pctex.com
Remote port: 80 (HTTP)

If you are still unable to update your product via the Help menu, we have made a standalone updater available at www.pctex.com/update.

Increasing memory in BibTeX.

Using the hyperref package with PCTeX.

\documentclass{article}
\usepackage[dvips, bookmarks, colorlinks=true, plainpages = false,
citecolor = green, urlcolor = blue, filecolor = blue]{hyperref}
\begin{document}
\url{http://www.pctex.com}
\end{document}

Error message "The procedure entry point SHGetSpecialFolderPathA could not be located in the dynamic link library Shell32.dll.".

Using JPG, PCX, TGA, and TIF files in PCTeX.

The BMP commands can be found by going to the "Help" menu, selecting "PCTeX Helper", selecting the "Graphics" menu, and then selecting "BMP".

Note for users of 4.0 and 4.2: PCTeX must be in the PostScript rendering mode (go to the "Settings" menu, select "Default Settings", click on the "Advanced" tab, under "Method for rendering DVI" select "PostScript", and then close and reopen PCTeX) to use these graphic formats.

Is it okay to use directories that have spaces with PCTeXv5?

This means that PCTeXv5's program folder can be installed in C:\Program Files without TeX being unable to locate files.

Message "Warning: could not find config.ps" after multiple typesets.

Using EMF figures in PCTeX.

When PCTeXv5 loads, it displays an error and then closes.

This might be related to an "auto-load" projects bug which is under investigation. You may clear the list of projects that are automatically loaded on startup by downloading this program and running it on your computer. It will display the current list of projects that would have been opened automatically at startup, and will clear this list. When you next run PCTeX, you may manually open whichever projects you want from the File->Open menu.

Installing the MathTimeProfessional Fonts in a non-PCTeX Program.

Double-click on the mtprofonts.zip file, and either Windows or your ZIP program will show you its contents.

Open its texmf folder.

Select all the folders (the tpm folder is not necessary) and drag them to your program's texmf directory (usually C:\localtexmf or C:\texmf).

It will tell you these folders already exist and some file may be overwritten. It is very unlikely that you already have any files with the same names, but you should backup any files that you are concerned about losing. Once you are sure it's okay to copy the new files, answer "Yes to All".

You will need to edit the local copy of updmap.cfg (usually in \localtexmf\web2c\) and add the line "Map mtpro.map #localtexmf\dvips\mtpro\mtpro.map". After this has been done, run updmap or initexmf --mkmaps .

If your system doesn't have updmap, you will need to edit the config.ps file (usually in \localtexmf\dvips\config\local\ ) and add the line "p +mtpro.map". Also you will need to edit the pdftex.cfg file (usually in \localtexmf\pdftex\config\) and add the line "map +mtpro.map".

If you are using MiKTeX, you should go to the Start Menu, select either Programs or All Programs, select MiKTeX, and then select MiKTeX Options. In MiKTeX Options, click the "Refresh Now" button.

The package should now be installed.

Silent Installation of PCTeX